Return & Refund Policy
We want you to be satisfied with your purchase from Woflend. Please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, including:
- Unworn and unused
- Unwashed
- With all original tags attached
- In its original packaging
- With proof of purchase or order confirmation
To request a return, please contact us at april@woflend.com.
If your return is approved, we will provide you with return instructions and the return address.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping Costs
For standard returns, customers are responsible for arranging and paying for return shipping.
If the item you received is defective, damaged, or incorrect, please contact us at april@woflend.com. If the issue is confirmed, Woflend will be responsible for the appropriate return or replacement costs.
We recommend using a trackable shipping service when returning your order. Woflend is not responsible for returned packages that are lost during transit.
Return Fees
We do not charge a return handling or restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order when it is delivered.
If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at april@woflend.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund.
Non-Returnable Items
Items may not be eligible for return if they:
- Have been worn, used, or washed
- Have been altered or damaged after delivery
- Are missing original tags or packaging
- Show signs of use
- Are returned without prior authorization
For hygiene reasons, intimate apparel must be unworn, unused, and returned in its original packaging.
Gift cards are non-returnable.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different size, color, or product, the fastest option is to return the original item and place a new order after your return request has been approved.
Order Cancellations
Orders may be canceled within 15 minutes after the order is placed.
After this period, the order may already have entered processing or fulfillment and may no longer be eligible for cancellation.
To request a cancellation, please contact us immediately at april@woflend.com.
We cannot guarantee that cancellation requests submitted after the 15-minute cancellation period can be processed.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow approximately 5–10 business days for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the return is caused by a defective, damaged, or incorrect item.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at april@woflend.com.