Shipping Policy
Fulfillment & Delivery Information
Thank you for shopping with Woflend. We currently ship orders from our fulfillment location in United States.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery times vary depending on the destination. Typical delivery estimates are:
- United States: US Warehouse ( 3–7 business days ) , Hong Kong Warehouse ( 13–18 business days )
- United Kingdom: 15–20 business days
- Europe: 15–20 business days
- Canada: 10–20 business days
- Australia: 15–20 business days
- Other international destinations: 10–20 business days
These delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, peak seasons, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
If free shipping is available, it will be clearly shown on the product page or at checkout.
Tracking Your Order
Once your order has shipped, tracking information will be provided by email when available.
Please allow 1–3 business days for tracking information to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at: april@woflend.com
If your order has not yet been processed or shipped, we will make reasonable efforts to update the address.
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at april@woflend.com with your order number and relevant photos or information.
We will review the issue and work with the shipping carrier to provide an appropriate solution.
If the issue is confirmed to be caused during shipping, we may offer a replacement or refund depending on the circumstances.
International Duties and Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Woflend does not control customs charges and cannot predict the amount that may be charged.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- Peak shopping periods
- Other circumstances beyond our control